BetMakers Technology Group Ltd – ACN 164 521 395
1. We respect your privacy
(a) “BetMakers”, “we”, “us” and “our” means BetMakers Technology Group Ltd ACN 164 521 395 and each of its related bodies corporate in Australia.
(b) “personal information” means any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion.
(c) “website” means https://betmakers.com/; https://global.racing/ and any other related website or application owned by BetMakers.
2. How we collect personal information
2.1 We collect personal information about you and your interactions with us:
(a) directly from you when you use any of our products or services, contact us, or otherwise visit our website; and
(b) indirectly via our platform and technology solutions which we manage on behalf of wagering operator clients as part of our services (Clients).
3. Types of information collected
3.1 We may collect and hold personal information that can identify you and is relevant to providing our services directly to you as a BetMakers customer, or to providing technology services to our Clients (for your benefit). In particular, we may collect:
(a) identity data including your name, and username or similar identifier;
(b) contact data including your contact details such as your billing and delivery address, email address and telephone number;
(c) financial data including banking, credit card, or other payment information;
(d) transaction and betting data including details about betting transactions made by you on the Client’s platform;
(e) usage data including information about how you use our Clients platform, products and services.
3.2 If you are a visitor to our website, the information that we collect about you will likely be limited to identity data that you disclose to us, technical data, usage data and marketing and communication data.
3.3 If you submit enquiries, either via the website or otherwise, we may collect basic personal information such as your name, phone number, address and email address to enable us to send information, provide updates and process your service request.
4. Use of your personal information
4.1 We may use personal information collected from you to:
(a) provide our services (including services to our Clients) and manage our relationship with you;
(b) make you aware of new and additional products, services and opportunities available to you;
(c) improve our products and services and better understand your needs;
(d) contact you, for example, to respond to your queries or complaints; or
(e) comply with our legal obligations and assist government and law enforcement agencies or regulators.
5. Disclosure of your personal information
5.1 We may disclose your personal information to the following third parties for the relevant purposes set out above:
(a) our employees, contractors, officers, or agents insofar as reasonably necessary for the primary purpose;
(b) our professional advisers who provide consultancy, banking, legal, insurance, and accounting services, as necessary;
(c) our third party service providers who provide technical infrastructure and software for our services such as Amazon AWS and Google; and
(d) internal third parties within the BetMakers Group.
5.2 We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
5.3 If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose personal information in good faith and where required by any of the above circumstances.
6. Quality of your personal information
6.1 You are responsible for the quality, accuracy, and integrity of any information provided in your account details or use of our services. If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you with the services you are seeking.
7. Security of your personal information
7.1 BetMakers is committed to ensuring that the information you provide to us is secure. BetMakers has achieved ISO 27001 certification and has information security management systems in place which are compliant with the ISO 27001 standard. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. These processes and systems include:
(a) the use of identity and access management technologies to control access to systems on which information is processed and stored;
(b) requiring all employees to comply with internal information security policies and keep information secure, including BetMakers’ Data Breach Response Plan;
(c) requiring all employees to complete training about information security; and
(d) monitoring and regularly reviewing our practise against our own policies and against industry best practice.
7.2 The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any personal information that you transmit to us or receive from us.
8. Disclosure of personal information overseas
8.1 We may share your personal information within the BetMakers Group, including to our support services team located in Sri Lanka for the purpose of providing our services. This may involve transferring your personal information outside of Australia, and you acknowledge and consent to such transfer.
8.2 Whenever we transfer your personal information out of Australia to our affiliate entities in the BetMakers Group, we will take reasonable steps to ensure the overseas affiliate entity will uphold the same privacy standards expected of BetMakers in Australia.
8.3 In addition, BetMakers and its third party service providers use cloud services to provide its products and services and as such, its server may be located in Australia or overseas. You acknowledge, agree and understand that your personal information will be transferred and stored in Australia and other foreign jurisdictions which the cloud services may direct the data to be stored. You consent for us to transfer your information into foreign jurisdictions for the purposes of providing you with our products and services.
10. Use of third party sites
10.1 Our website may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that BetMakers is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal information.
11. Data retention
11.1 We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Typically, all personal information will be retained for so long as the active account linked to that personal information remains operational.
11.2 We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
11.3 To determine the appropriate retention period for personal information, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
11.4 Where we anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, we may use this information indefinitely without further notice to you.
12. Access to your personal information
12.1 You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act. A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact our privacy officer at:
(a) Email: firstname.lastname@example.org
(b) Mail: PO Box 41, The Junction, NSW 2291, Australia
12.2 We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
13. Complaints about privacy
13.1 If you have any complaints about our privacy practices, please feel free to send in details of your complaints to the contact details set out above.
13.2 We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
13.3 If after this process you are not satisfied with our response, where you are located in Australia you can submit a complaint to the Office of the Information Commissioner. To lodge a complaint, visit the ‘Complaints’ section of the Information Commissioner’s website, located at www.oaic.gov.au/privacy/privacy-complaints to obtain the relevant complaint forms, or contact the Information Commissioner’s office.